Sets by Hand
Artists
All policies

Draft. Final version coming before launch. Anything in [brackets] is still being decided.

Sets by Hand Reviews Policy

Last updated: [DATE]

The short version

  • Reviews aren't open on Sets by Hand yet. This policy applies when reviews open.
  • Only people who actually bought a set will be able to review it.
  • Reviews must be honest and about the set and the artist's service.
  • No fake reviews, no paid reviews, no reviews traded for freebies.
  • Artists can reply. We don't hide reviews just because they're negative.

1. Who can leave a review

When reviews open, only verified buyers can review. You can leave a review once your order has been delivered, for up to [60] days after delivery. Each order can have one review per set, and you can edit it while the review window is open.

2. What makes a good review

Tell other shoppers what they'd want to know: fit, quality, how close it was to the photos, how long it lasted, packaging, and how the artist handled questions. Photos of your set are welcome.

3. What's not allowed

  • Fake reviews, or reviews of your own shop, a friend's shop, or a competitor's shop.
  • Reviews written in exchange for money, discounts, free sets, or anything else of value.
  • Reviews about things the artist didn't control (for example, USPS delays) as the main complaint. Tell us about shipping problems instead so we can help.
  • Personal information, like names, addresses, or phone numbers.
  • Hate speech, threats, harassment, profanity aimed at a person, or adult content.
  • Links, ads, or spam.
  • Threatening a bad review to get a refund or free items.

4. Rules for artists

Artists may not:

  • Offer any reward for a review, or for changing or removing a review.
  • Ask only happy customers to leave reviews.
  • Pressure or threaten customers over their reviews.
  • Post, buy, or arrange reviews for their own or anyone else's shop.

Artists may ask all customers, in a neutral way, to leave an honest review.

5. Artist replies

Artists can post one public reply to each review. Replies must be polite, stay on topic, and follow the same rules as reviews. A reply is a good place to explain or offer to help.

6. How we handle reviews

  • We show all reviews that follow this policy, positive or negative. We don't remove reviews just because they're critical.
  • We may remove reviews or replies that break this policy. We may also remove all reviews connected to fake or paid review activity, and suspend the accounts involved.
  • If an order was refunded or remade, the review stays up. The buyer may update it.

7. Report a review

Use the "Report" link on the review, or email [EMAIL]. Tell us which rule you think it breaks. We'll review reports within [5] business days.